Product Owner Software Development

We're looking for a Product Owner (PO) / Customer Journey Expert (CJE) with a strong affinity for IT delivery. If you thrive in technical complexity, are passionate about building a scalable platform and enjoy coordinating projects with diverse stakeholders across the world, this might be your next challenge. Context: As PO/CJE in the Constellation squad, you're responsible to strengthen the global scalability of Iris (app-shell) through software, process, standards, and documentation. The squad consists of 6 engineers working from Amsterdam and Manila. Together with the teams in other products of the product family, you improve and scale the core of the assisted platform (IRIS) which serves thousands of employees every day. The platform supports multiple ING retail markets — the Netherlands, Belgium, Italy, Germany, Romania, etc.

• Work in a bus-dev-ops environment and translate requirements into proposed solutions so IT development can be properly done.
• Manage complex stakeholder landscapes across multiple countries and domains.
• Manage and prioritize the backlog, safeguarding the roadmap, delivery progress, and timelines.
• Ensure services remain reliably available to both customers and employees, and that incidents are swiftly followed up and resolved.
• Create a healthy delivery pace for your team and foster (cross-)team collaboration.
• Work data-driven — analyze qualitative and quantitative data to identify gaps and opportunities.

• Strong track record in digital product delivery (customer journey design) and project management in a bus-dev-ops environment.
• Tech-savvy mindset — comfortable working closely with engineers, understanding technical concepts and explaining them in your own words.
• Familiarity with how back-end systems, channels, and data flows interact to deliver customer experiences.
• Familiarity with Agile, Scrum, and/or PACE methodologies.
• Excellent stakeholder management — able to align diverse interests and drive decisions.
• Strong analytical skills, driven by data rather than gut feeling; structured written and verbal communication, fluent in English.
• Must-have: 5+ years leading a team of developers within a large company; self-starter, independent, senior way of thinking; strong stakeholder management; tech-savvy mindset.