Program Manager

The Program Manager has overall responsibility for the successful delivery of a program implementing a new SaaS-based, future-proof Security & Party Master solution. The role focuses on program governance, planning, stakeholder management, vendor management, decision-making and managing dependencies across business, technology, data, operations and external parties. Start ASAP; ~10 years' experience preferred; travel 50% or more. ZZP possible.

• Program governance: develop and maintain the integrated program roadmap; manage scope, schedule, budget, risks and dependencies; monitor critical milestones and drive timely decision-making.
• Report progress, risks and key decisions to the Business Owner and Transformation Office; coordinate multiple projects, workstreams and vendors within a single program.
• Define and manage agreements covering implementation support, data migration, data delivery & onboarding, service levels (KRIs/KPIs), cut-over planning and hypercare / post-go-live support; monitor contractual obligations and delivery commitments.
• Target Operating Model: lead the design and implementation of the future operating model; establish clear roles, responsibilities and governance processes; align processes across APG, vendors and ASP partners.
• Stakeholder management: connect and align business, operations, data, architecture and vendor stakeholders; build support for key decisions and organizational change; communicate progress, risks, issues and decisions to senior management.

• Minimum 10 years' experience managing complex transformation programs involving multiple projects and vendors simultaneously.
• Experience with critical transformation initiatives within financial services, asset management or pension administration is highly desirable.
• Proven experience leading large-scale organizational change and Operating Model transformations; governing complex business/technology ecosystems.
• Experience managing SaaS-based implementations; strong contract-management and governance experience; proven ability to hold external suppliers accountable for delivery.
• Strong program leadership — oversight across parallel initiatives, prioritisation under pressure, timely decision-making.
• Excellent planner — able to map and manage complex dependencies, proactively mitigate risks, focus on critical paths and milestones.
• Collaborative, results-oriented leader with excellent stakeholder management; builds trust at all levels and escalates when necessary.
• Willing to travel 50% or more.