Refund Policy
At Copilot Resume, we aim to offer transparent pricing and satisfaction through our CV and cover letter creation tools.
Effective Date: February 24, 2026
Subscription Policy
- Our premium service operates on a recurring subscription of €2.99 billed every 14 days.
- You can cancel your subscription at any time to prevent future charges.
Refund Eligibility
Refunds may be granted only under the following conditions:
- The payment was made in error (e.g., duplicate transaction).
- The service was completely inaccessible due to a verified technical issue on our side.
To qualify:
- You must submit a refund request within 3 days of the charge.
- You must not have significantly used the platform during the contested period.
Non-Refundable Situations
Refunds are not available if:
- You have successfully created or downloaded your CV or cover letter.
- The 14-day access period has already expired.
- The issue results from third-party services (e.g., payment gateway delays).
How to Request a Refund
To request a refund, email us at support@copilotresume.com with:
- Your payment confirmation or receipt ID
- The email address used for the purchase
- A short explanation of the issue
We review requests within 5 business days, and approved refunds are processed within 7–10 business days.