Lena Vermeer
Prompt Engineer / AI Engineer
Rotterdam, Netherlands
Summary
Prompt / AI Engineer with 4+ years building production LLM features across support, search, and internal tools. Combines rigorous evaluation with strong Python and RAG engineering to ship generative-AI products that are accurate, safe, and cost-efficient.
Experience
AI Engineer (Prompt Engineering) · Mollie
Jun 2023 – Present
- Designed and shipped a RAG-based support assistant (LangChain + pgvector) that deflected 38% of tickets, with an eval suite guarding accuracy on every release.
- Built a prompt-versioning and offline-eval workflow (golden sets + A/B tests) that cut hallucinations 55% and made releases measurable.
- Reduced token cost 45% and p95 latency 50% via prompt compression, caching, and model routing across providers.
- Added guardrails (structured output, validation, PII redaction) to meet security and compliance requirements.
Software Engineer, Applied AI · TomTom
Sep 2021 – May 2023
- Built embedding-based semantic search over internal documentation used by 500+ engineers.
- Integrated LLM function-calling into internal tools to automate structured data extraction.
Education
MSc Artificial Intelligence
Delft University of Technology (TU Delft) · 2019 – 2021
BSc Computer Science & Linguistics
Utrecht University · 2016 – 2019
Certifications
- DeepLearning.AI — LangChain for LLM Application Development
- DeepLearning.AI — Building Systems with the ChatGPT API
Skills
LLM: Prompt Design · RAG · Function Calling · Fine-tuning · Guardrails
Frameworks: LangChain · LlamaIndex · Hugging Face · OpenAI / Anthropic APIs
Retrieval: Embeddings · pgvector · Pinecone · Weaviate
Engineering: Python · FastAPI · Evals · A/B Testing